PRINCIPAL OFFICER ADVERT

PREAMBLE

1.1 The Funds are the “Amptenare Vastebydrae Pensioenfonds van die Nederduitse Gereformeerde Kerk in Suid-Afrika” (a pension fund) and the “Amptenare Voorsorgfonds van die Nederduitse Gereformeerde Kerk in Suid-Afrika” (a provident fund).

1.2 The Funds will not be responsible for any expenses the qualified individual/s (“bidder/s”) may incur regarding the preparation of his/her response to this Request for Proposal (the “RFP”) document.

1.3 If you are interested in the proposed engagement, we welcome proposals from bidders who must satisfy the minimum requirements stated herein.

1.4 The acceptance and selection of the bidder is at the discretion of the Funds, and the Funds’ Board of Trustees (“BoTs”), who will not commit themselves to the acceptance of any bidder, nor will they give reasons why a bidder was not accepted with no obligation to provide reasons for their decision.

1.5 A bidder’s RFP document must be signed in his/her personal capacity.

1.6 All the information supplied in this document is confidential and may only be used for the purposes of replying to this RFP.

1.7 The Funds and the bidder (the “Parties”) will enter into a written contract with clear and precise terms of reference, fee structure and conditions applicable to such appointment.

1.8 The BoTs will emphasise that any bidder that engages any service to the Funds always adheres to sound governance principles, including King IV and PF 130.

1.9 In addition, the bidders must be fully conversant with the requirements of the various Acts that regulate the retirement funds industry.

1.10 All questions regarding this RFP must be addressed to the chairperson of the BoT’s, Rev Bossie Minnaar.

1.11 To be considered for selection, your RPF document must be emailed (as one document in PDF format, not exceeding 10 pages) to bossie@kaapkerk.co.za by no later than 26 February 2021. The bidders will receive email confirmation upon receipt of the proposal.

INTRODUCTION

2.1 This RFP document sets out the requirements of the BoTs of the two funds for the appointment of a principal officer to the Funds.

2.2 You are invited to provide information of your principal officer services as described in this document.

2.3 All information included in this document must be treated in the strictest confidence and all responses will be handled in the same manner.

2.4 The contents of this document and your response will be deemed to form part of the ultimate agreement between the Funds and yourself in the event you are appointed as the principal officer to the Funds, unless subsequently otherwise agreed to in writing.

BACKGROUND

3.1 The Funds are privately administered retirement funds and were established on 1 January 1998. The pension fund has 1 773 members, and the provident fund has 993 members. These Funds have life stage investment models and offer limited investment choice to members. There are multiple pay points.

3.2 The Funds are duly registered with the FSCA in terms of the Pension Funds Act 54 of 1956, as amended and tax approved by the South African Revenue Services (“SARS”) as defined contribution pension and provident funds.

3.3 The object of the Funds in terms of their rules is to provide benefits for its members at retirement or other life contingencies.

3.4 The Boards of Management of the Funds currently consists of four member trustees and four employer trustees for each Fund and the principal officer.

3.5 Meetings are conducted in Afrikaans, but written documents may be provided in English.

3.6 If you are interested in the proposed engagement, we welcome proposals from qualified individuals who must satisfy the qualifications stated herein.

3.7 Short-listed candidates may be required to be interviewed.

MINIMUM REQUIREMENTS

4.1 A graduate qualification in either accounting/economics/law will be an advantage.

4.2 Knowledge of the legislation governing retirement funds, specifically the statutory duties of a principal officer will be advantageous.

4.3 At least three (3) years’ principal officer experience and two (2) years in a managerial role will be advantageous.

ROLE SPECIFICATION
The Purpose of the role is a composite one and covers:

5.1 the Principal officer is the executive officer of the Funds and acts as an extension of the BoTs;

5.2 the principal officer must assist and guide the BoTs in the running of the Funds within the legislative framework.

SCOPE

6.1 The role offers an opportunity to use both your retirement fund and management experience.

6.2 All bidders should preferably have experience with retirement funds in either an operational, legal, consultancy or management role.

6.3 A retirement fund principal officer, an employee benefits consultant or retirement fund manager is preferable.

6.4 Must be willing to travel as required.

DECISION MAKING

7.1 Ability to make appropriate and timely decisions.

7.2 Ability to execute and implement the BoTs decisions.

7.3 Ability to resolve conflict within the BoTs as well as with all external stakeholders.

PROBLEM SOLVING:

8.1 Solve complex business problems.

8.2 Analyse information and select the best practice solution from a range of alternative solutions.

9. LEAD, GUIDE AND SUPPORT

9.1 Develop and maintain desired organisational culture.

9.2 The principal officer must be able to effectively and timeously follow-up on matters and action requests.

9.3 Model required leadership behaviour and values.

ACCOUNTABILITY

10.1 All bidders will automatically be excluded from the application process if he/she has contravened any of the requirements and standards of a regulatory body, professional body, government, or its agencies, has been dismissed from a position of trust, fiduciary appointment, or similar position; has been disqualified under the South African Companies Act and any other financial services legislation or regulation, or has been convicted of offences relating to dishonesty, fraud or financial crimes.

10.2 By applying for the position, the bidders give the Funds his/her express authority to perform the necessary due diligence, including but not limited to performing background checks on him/her.

KEY PERFORMANCE AREAS

11.1 Perform the functions of a principal officer for the Funds and guide the Funds through future changes and reform in the retirement fund landscape.

11.2 Statutory duties allocated to the principal officer by the BoTs as set out in the Pension Funds Act and supporting regulations.

11.3 Specifically ensuring the submission of all statutory returns and notifications as well as the application of extensions and exemptions to ensure compliance with legislation.

11.4 Consistent monitoring of and reporting back on exception reporting.

11.5 Any other functions delegated to the principal officer by the BoTs chairman and/or the trustees in respect of the principal officer role, and any other functions delegated in writing.

11.6 Coordinating of the agendas for all BoTs and committee meetings.

11.7 Scrutinising the minutes of all BoTs and committee meetings to ensure that the salient points have been correctly captured and resolved upon.

11.8 Preparation and signature of all resolutions following BoTs meetings.

11.9 Prepare and/or review service level agreements and policy documents.

11.10 The principal officer needs to ensure he/she has adequate record keeping protocols in place to maintain his/her documents as they relate to the Funds.

11.11 The principal officer needs to self-manage and/or ensure the effective management of his/her action list after all meetings and liaise with service providers to ensure that the service providers’ action items are attended to timeously, and are reported back to the BoTs and committees, as applicable.

11.12 General interaction with service providers to ensure that the service providers duly perform and carry out their contractual services.

11.13 Ongoing interaction with the BoTs chairperson, the various committees and with the service providers.

11.14 Interaction with other stakeholders in the Funds, as required.

11.15 Attendance at all BoTs and all committee meetings, as and when required to do so. The three meetings of the BoTs are usually at 9:00 in Bellville. The scheduled dates for 2021 are: 22 April 2021, 26 August 2021, and 4 November 2021. The Audit Committee is scheduled for 10 August 2021. Online meetings (when necessary) are allowed.

11.16 Dealing with and responding to member complaints that have been escalated to the BoTs, as and when required to do so.

11.17 Interacting and corresponding with the FSCA regarding all statutory and regulatory matters and attending to all queries or requirements of the FSCA.

11.18 Interacting and corresponding with the Pension Fund Adjudicator, as and when required to do so.

11.19 Handling the Funds’ matters with circumspection and confidentiality.

TECHNICAL

12.1 Strong knowledge of employee benefit industry.

12.2 Strong knowledge of pension and provident funds and related legislation.

12.3 Strong knowledge of client services.

12.4 Relationship building and networking skills at all levels.

12.5 Excellent oral and written communication skills in both Afrikaans and English.

12.6 Ability to multi-task.

12.7 Strategic innovative thinking and delivery.

13. BEHAVIOURAL (INTERPERSONAL AND INTRAPERSONAL)

13.1 Confident, assertive, ability to persuade and influence.

13.2 Client service oriented, ability to manage expectations.

13.3 Self-Aware, resilient, responsible, and accountable.

13.4 Resourceful and creative problem solver.

13.5 Effective communicator.

13.6 Leadership and management skills.

13.7 Results-orientated.

13.8 Strong business sense.

14. COGNITIVE COMPETENCIES

14.1 Analytical thinker.

14.2 Strategic thinker (ability to think big picture).

TERM OF ENGAGEMENT

15.1 The terms of the engagement will be governed by a Service Level Agreement (“SLA”). The BoTs of the Funds, may, in their sole discretion, terminate the contract, in writing, at any time during the term as specified in the SLA.

16. PROPOSAL CONTENT

16.1 All information requested in this RFP document must be addressed in the bidders’ RFP response document. Proposals should include a concise explanation of the bidders’ qualifications and the proposed services to be rendered. Emphasis should be placed on completeness and clarity of content.

COVER LETTER

17.1 Briefly state your understanding of the services requested and a statement why you believe you are the best candidate for this role.

17.2 Please indicate your knowledge of the welfare and church environment. Most of the members are employees of Badisa (https://badisa.org.za) and the Nederduitse Gereformeerde Kerk in Suid-Afrika (https://kaapkerk.co.za).

Personal Portfolios Preservation Provident Fund

ABOUT THE FUNDS

The Funds are based in Tyger Valley, Cape Town and are administered by Glacier Financial Solutions (Pty) Ltd.

The Funds are registered retirement funds in terms of the Pension Funds Act, 1956 and operate as separate legal entities. The total fund membership at present is over 37 000 members and total assets under management are approximately R37 billion.

The Funds offer individual member investment choice. Contributions received on behalf of members are invested in underlying investments selected from the range made available by the Funds from time to time. Members may switch between the underlying investment options provided all relevant legislative requirements are adhered to. There is an almost infinite number of combinations available and members, with the assistance of their financial intermediaries, can structure their portfolios according to their individual risk profiles.

APPOINTMENT OF AN INDEPENDENT TRUSTEE

As per the rules of the Funds, a trustee’s term of office is for a period of five (5) years. A trustee whose term of office has ceased after the expiry of five (5) years may be re-appointed if he/she is willing and otherwise competent to hold office.

Currently, there is one vacancy for an Independent Trustee and the Board herewith requests CV’s from interested individuals who wish to apply for the position.

The Duties of the successful candidate will include:

• Compliance with all statutory and regulatory duties of a Trustee.
• Preparation for and attendance of all scheduled Board Meetings.
• Preparation for and attendance of any sub-committee meetings, if subsequently appointed
to any such Committees or attendance is requested for a specific purpose.
• Attendance at Fund-specific training sessions.
• Attendance of industry sessions/conferences as agreed with the Board.
• Ad hoc tasks and projects as agreed with the Board.

The Funds have at least 4 scheduled Board Meetings per annum as well as ad hoc Board and sub-committee meetings.

Candidates who wish to apply must comply with the following criteria:

– Have at least 5 years’ experience as a trustee on the Board of a registered retirement fund or a Principal Officer of a registered retirement fund.
– Have a relevant tertiary qualification;
– Must satisfy all fit and proper requirements for a trustee of a retirement fund;
Personal Portfolios Preservation Provident Fund
Personal Portfolios Preservation Pension Fund
Personal Portfolios Retirement Annuity Fund
(hereinafter referred to collectively as “the Funds”)
– Must be independent of all and any parties to the Funds, or any service providers to the Funds;
– Must demonstrate knowledge and experience in the latest developments in the retirement funds and financial services sector;
– Must demonstrate high-level skills in problem-solving, communication and ability to understand complex matters; and
– Must demonstrate the capacity and ability to spend sufficient time on fund business
– Have completed the Trustee Toolkit
– Must be able to attend the pre-scheduled Board meetings and Ad Hoc meetings of the Funds.
– Must be able to travel for Fund purposes if required.
– Must be willing and able to attend training and other events as organised by the Funds.

Remuneration:

▪ The Funds remunerate Independent Trustees per meeting attended and time spent on
preparation for meetings (and ad hoc tasks on request) at an agreed hourly rate.
▪ No travel allowance is paid.

Application process:

All applications must be addressed to the Funds’ Principal Officer (details below) by no later than Wednesday, 15 March 2021 and must include the following:

• A comprehensive curriculum vitae
• Contactable character references from at least two persons who have worked with the applicant
• Certified copies of all qualifications
• Certified copy of the completion of the Trustee Toolkit
• Affidavit confirming that the applicant is fit and proper to be a trustee
• Police clearance certificate or proof of application from the South African Police Services (receipt)

Johan Hein: jh.ml@mweb.co.za
Tel: 021 551 6566 or 082 908 7331

Shortlisted candidates will be contacted and requested to attend an interview process. If you do not receive any feedback by 31 March 2021, please regard your application as unsuccessful.

INDEPENDENT DEPUTY PRINCIPAL OFFICER (PART-TIME)

The Board of Trustees wishes to appoint a Deputy Principal Officer to the Fund. The ISASA Pension Scheme and Provident Fund is a defined contribution pension scheme and provident fund with a closed defined benefit fund registered in terms of the Pension Funds Act.

The Fund has 159 participating independent schools, 9960 members, 1122 pensioners and R5 billion in assets.

Old Mutual Corporate Consultants are the benefit advisors to the Fund and report directly to the Board of Trustees.

The key focus of the role:

The main purpose of this position will be to deputise in the absence of the Principal Officer and to assist the Principal Officer to implement and coordinate the servicing and management of the Fund in liaison with the Board of Trustees and service providers and interaction with the Fund members and pensioners. This can be achieved through the following:

• Ensure that the Fund operates within the legislative framework, the Board and its Sub-Committees operate efficiently and effectively, the governance of the Fund is compliant with all the regulatory and statutory requirements and that treating customers fairly is at the centre of all decision-making processes.

• Assist the Board in managing the affairs of the Fund from a strategic, executive, compliance and governance perspective.

• Preparation for meetings, checking of minutes and liaising with service providers to ensure action items are implemented.

• Execute instructions and report on matters relating to safeguarding, administration and management of the Fund’s assets

Qualifications and experience:

• Relevant tertiary qualification

• Industry accreditation: Professional Principal Officer Qualification

• Fit and Proper.

• Communication and facilitation skills. The ability to speak several African languages will be an advantage.

• Must be able to work independently as well as part of a team.

Role requirement:

To apply for this position a candidate must:

• Have at least five years’ experience in the retirement funds industry

• In accordance with the Fund’s transformation objectives, a black female is required

• Be independent of all service providers to the Funds

• Have his or her own transport, office space, office equipment, email address, telephone facilities and attend meetings via Microsoft teams or face to face. Most face-to-face meetings are in Sandton.

• If a candidate undertakes other work, the duties of the Funds must take priority

It would be advantageous if the candidate has the following:

• Previous experience at a similar level

• Sound knowledge of the relevant legislation, accounting and investment principles

• A relevant post-graduate qualification

Additional Information

The Deputy Principal Officer is required to attend all Trustee and Sub-Committee meetings. Number of meetings:

• Board of Trustees (BOT) meetings: 4 scheduled meetings per year

• Audit Administration and Risk Committee (AARC): 4 meetings per year

• Investment Committee (IC): 4 meetings per year

• Communications and Marketing Committee (CMC): 4 meetings per year

• Any other special meetings as might be required

Meetings are in Sandton, Johannesburg or via the virtual platforms.  A competitive remuneration is payable to the successful candidate, in accordance with their experience and qualifications.

Competencies

• Leading with influence

• Strategic

• Innovation

• Collaboration

• Execution

• Customer First• Personal Mastery

Application process

Should you wish to apply for the position of Deputy Principal Officer of the ISASA Pension Scheme and Provident Fund, please provide the following information.

• A short CV

• Your contact details including your cellphone and email addresses

• Details of your previous experience in the retirement funds industry

• Confirmation that you are not aware of any conflict of interest should you be appointed to this position

• Phone and email contacts of three people where the fund can obtain references regarding your experience

Please email your information to Mrs Logie Govender, the Senior Consultant at lgovender4@oldmutual.com.  The closing date is 15 February 2021 and late applications will not be considered.

Short-listed applicants will be invited to an interview with the Fund.

If you do not hear from the Fund by 28 February 2021, then your application was unsuccessful.

The Fund reserves the right to determine which candidate it believes is the most suitable without explanation to the other candidates and without explanation to candidates as to why they were unsuccessful.

Principal Officer Advert

Principal Officer Position

1. PREAMBLE

1.1 The Funds are the “University of KwaZulu-Natal Provident Fund” (a provident fund) and
University of KwaZulu-Natal Pension Fund (a pension fund).

1.2 The Funds will not be responsible for any expenses the qualified individual/s (“bidder/s”)
may incur regarding the preparation of his/her response to this Request for Proposal (the
“RFP”) document.

1.3 If you are interested in the proposed engagement, we welcome proposals from bidders who
must satisfy the minimum requirements stated herein.

1.4 The acceptance and selection of the bidder is at the discretion of the Funds, and the Funds’
Board of Trustees (“BoTs”), who will not commit themselves to the acceptance of any
bidder, nor will they give reasons why a bidder was not accepted with no obligation to
provide reasons for their decision.

1.5 A bidder’s RFP document must be signed in his/her personal capacity.

1.6 All the information supplied in this document is confidential and may only be used for the
purposes of replying to this RFP.

1.7 The Funds and the bidder (the “Parties”) will enter into a written contract with clear and
precise terms of reference, fee structure and conditions applicable to such appointment.

1.8 The BoTs will emphasise that any bidder that engages any service to the Funds always
adheres to sound governance principles, including King IV and PF 130.

1.9 In addition, the bidders must be fully conversant with the requirements of the various Acts
that regulate the retirement funds industry.

1.10 All questions regarding this RFP must be addressed to, Lucretia Moodley at Simeka
Consultants & Actuaries, via email: Lucretia@simekaconsult.co.za

1.11 To be considered for selection, your RPF document must be emailed (as one document
in PDF format, not exceeding 10 pages) to Lucretia Moodley by no later than

21 April 2021. The bidders will receive email confirmation upon receipt of the proposal.

2. INTRODUCTION

2.1 This RFP document sets out the requirements of the BoTs of the two funds for the
appointment of a principal officer to the Funds.

2.2 You are invited to provide information of your principal officer services as described in this
document.

2.3 All information included in this document must be treated in the strictest confidence and all
responses will be handled in the same manner.

2.4 The contents of this document and your response will be deemed to form part of the ultimate
agreement between the Funds and yourself in the event you are appointed as the principal
officer to the Funds, unless subsequently otherwise agreed to in writing.

3. BACKGROUND

3.1 The Funds are privately administered retirement funds and were established on 1 January 1995. The pension fund has 242 members, and the provident fund has 85 members. These Funds have life stage investment models and offer limited investment choice to members. There are multiple pay points.

3.2 The Funds are duly registered with the FSCA in terms of the Pension Funds Act 54 of 1956, as amended and tax approved by the South African Revenue Services (“SARS”) as defined contribution pension and provident funds.

3.3 The object of the Funds in terms of their rules is to provide benefits for its members at retirement or other life contingencies.

3.4 The Boards of Trustees of the Funds currently consists of five member trustees and five employer trustees for each Fund and the principal officer.

3.5 Meetings are conducted in English, and written in English.

3.6 If you are interested in the proposed engagement, we welcome proposals from qualified individuals who must satisfy the qualifications stated herein.

3.7 Short-listed candidates may be required to be interviewed.

4. MINIMUM REQUIREMENTS

4.1 A graduate qualification in either accounting/economics/law will be an advantage.

4.2 Knowledge of the legislation governing retirement funds, specifically the statutory duties of a principal officer will be advantageous.

4.3 At least three (3) years’ principal officer experience and two (2) years in a managerial role will be advantageous.

5. ROLE SPECIFICATION

The Purpose of the role is a composite one and covers:

5.1 the Principal officer is the executive officer of the Funds and acts as an extension of the BoTs;

5.2 the principal officer must assist and guide the BoTs in the running of the Funds within the legislative framework.

6. SCOPE

6.1 The role offers an opportunity to use both your retirement fund and management experience.

6.2 All bidders should preferably have experience with retirement funds in either an operational, legal, consultancy or management role.

6.3 A retirement fund principal officer, an employee benefits consultant or retirement fund manager is preferable.

6.4 Must be willing to travel as required.

7. DECISION MAKING

7.1 Ability to make appropriate and timely decisions.

7.2 Ability to execute and implement the BoTs decisions.

7.3 Ability to resolve conflict within the BoTs as well as with all external stakeholders.

8. PROBLEM-SOLVING:

8.1 Solve complex business problems.

8.2 Analyse information and select the best practice solution from a range of alternative solutions.

9. LEAD, GUIDE AND SUPPORT

9.1 Develop and maintain desired organisational culture.

9.2 The principal officer must be able to effectively and timeously follow-up on matters and action requests.

9.3 Model required leadership behaviour and values.

10. ACCOUNTABILITY

10.1 All bidders will automatically be excluded from the application process if he/she has contravened any of the requirements and standards of a regulatory body, professional body, government, or its agencies, has been dismissed from a position of trust, fiduciary appointment, or similar position; has been disqualified under the South African Companies Act and any other financial services legislation or regulation, or has been convicted of offences relating to dishonesty, fraud or financial crimes.

10.2 By applying for the position, the bidders give the Funds his/her express authority to perform the necessary due diligence, including but not limited to performing background checks on him/her.

11. KEY PERFORMANCE AREAS

11.1 Perform the functions of a principal officer for the Funds and guide the Funds through future changes and reform in the retirement fund landscape.

11.2 Statutory duties allocated to the principal officer by the BoTs as set out in the Pension Funds Act and supporting regulations.

11.3 Specifically ensuring the submission of all statutory returns and notifications as well as the application of extensions and exemptions to ensure compliance with legislation.

11.4 Consistent monitoring of and reporting back on exception reporting.

11.5 Any other functions delegated to the principal officer by the BoTs chairman and/or the trustees in respect of the principal officer role, and any other functions delegated in writing.

11.6 Coordinating of the agendas for all BoTs and committee meetings.

11.7 Scrutinising the minutes of all BoTs and committee meetings to ensure that the salient points have been correctly captured and resolved upon.

11.8 Preparation and signature of all resolutions following BoTs meetings.

11.9 Prepare and/or review service level agreements and policy documents.

11.10 The principal officer needs to ensure he/she has adequate record keeping protocols in place to maintain his/her documents as they relate to the Funds.

11.11 The principal officer needs to self-manage and/or ensure the effective management of his/her action list after all meetings and liaise with service providers to ensure that the service providers’ action items are attended to timeously, and are reported back to the BoTs and committees, as applicable.

11.12 General interaction with service providers to ensure that the service providers duly perform and carry out their contractual services.

11.13 Ongoing interaction with the BoTs chairperson, the various committees and with the service providers.

11.14 Interaction with other stakeholders in the Funds, as required.

11.15 Attendance at all BoTs and all committee meetings, as and when required to do so.

• The four meetings of the BoTs are usually at 9h00 and pension and provident fund meetings are held separately but on the same day. These are held in Durban or online.

• The scheduled dates for 2021 are:
➢ 15 June 2021,
➢ 14 September 2021, and
➢ 18 November 2021.
• The Committee meetings scheduled for
• Investment – 25 May 2021, 24 August 2021, 26 October 2021
• Audit – 25 May 2021, 24 August 2021, 26 October 2021
• Benefit- 20 May 2021, 19 August 2021, 21 October 2021
• Communication – 20 May 2021, 19 August 2021, 21 October 2021

11.16 Dealing with and responding to member complaints that have been escalated to the BoTs, as and when required to do so.

11.17 Interacting and corresponding with the FSCA regarding all statutory and regulatory matters and attending to all queries or requirements of the FSCA.

11.18 Interacting and corresponding with the Pension Fund Adjudicator, as and when required to do so.

11.19 Handling the Funds’ matters with circumspection and confidentiality.

12. TECHNICAL

12.1 Strong knowledge of employee benefit industry.

12.2 Strong knowledge of pension and provident funds and related legislation.

12.3 Strong knowledge of client services.

12.4 Relationship building and networking skills at all levels.

12.5 Excellent oral and written communication skills in English.

12.6 Ability to multi-task.

12.7 Strategic innovative thinking and delivery.

13. BEHAVIOURAL (INTERPERSONAL AND INTRAPERSONAL)

13.1 Confident, assertive, ability to persuade and influence.
13.2 Client service oriented, ability to manage expectations.
13.3 Self-Aware, resilient, responsible, and accountable.
13.4 Resourceful and creative problem solver.
13.5 Effective communicator.
13.6 Leadership and management skills.
13.7 Results-orientated.
13.8 Strong business sense.
14. COGNITIVE COMPETENCIES
14.1 Analytical thinker.
14.2 Strategic thinker (ability to think big picture).

15. TERM OF ENGAGEMENT

15.1 The terms of the engagement will be governed by a Service Level Agreement (“SLA”). The BoTs of the Funds, may, in their sole discretion, terminate the contract, in writing, at any time during the term as specified in the SLA.

16. PROPOSAL CONTENT

16.1 All information requested in this RFP document must be addressed in the bidders’ RFP response document. Proposals should include a concise explanation of the bidders’ qualifications and the proposed services to be rendered. Emphasis should be placed on completeness and clarity of content.

17. COVER LETTER

17.1 Briefly state your understanding of the services requested and a statement of why you believe you are the best candidate for this role.